Terms and Conditions

1. General information

This document sets out the terms governing the use of the website and the contracting of services offered through it.

Owner: M. Laura Jiménez Almendros

Activity: Teaching Spanish as a foreign language and organizing Spanish immersion experiences in Spain

Email: gestion@vetonia.es

Phone: +34 633 33 6061

Use of the website implies acceptance of these terms.

2. Services offered

Vetonia offers:

  • Online Spanish lessons
  • Personalised learning programmes
  • Spanish immersion experiences in Spain
  • Educational content related to Spanish learning

Services may be directed to adults, students, professionals, families and minors with parental authorization.

3. Contracting process

Services may be contracted through:

  • Contact form
  • Email communication
  • Direct booking after acceptance of a quotation

The contract is considered confirmed when the student confirms the booking and payment is received.

4. Prices

Prices are communicated in advance and may vary depending on duration or programme type. Taxes are included where applicable.

Prices may be updated, but confirmed bookings keep the agreed price.

5. Payment methods

Payments may be made via:

  • Bank card
  • Stripe payment platform
  • Other agreed methods

Payment may be required in advance or according to specific programme conditions.

6. Cancellation policy (online lessons)

More than 24 hours notice  

Lessons may be rescheduled without additional cost.

Less than 24 hours notice  

The lesson will be considered completed and will not be refunded except in justified circumstances.

Late arrival  

Lessons will finish at the scheduled time.

If the teacher cannot attend due to justified reasons, an alternative time will be offered.

7. Online lessons

Lessons are conducted via Google Meet or another video‑conferencing platform.

Students must ensure they have:

  • Stable internet connection
  • Compatible device
  • Access to the meeting link

Vetonia is not responsible for interruptions caused by the user’s technical issues.

Lessons are not recorded unless previously agreed.

8. Spanish immersion programmes

Vetonia may organize learning programmes in Spain including:

  • In‑person classes
  • Cultural activities
  • Outdoor activities
  • Collaboration with external providers

Specific programme details will be communicated beforehand.

9. Activities organised by third parties

Some activities may be organized by external companies or professionals. These providers are responsible for their activities and participants must comply with their conditions.

Vetonia acts as an intermediary when organising such experiences.

10. Minors

Services for minors require booking by parents or legal guardians, who are responsible for authorizing participation.

11. Intellectual property

All website content, including texts, images, videos and educational resources, is owned by Vetonia or its licensors.

Reproduction or commercial use without authorization is prohibited.

Educational materials are provided for personal learning only.

12. Liability

Vetonia provides services with professional diligence but is not responsible for:

  • Website technical interruptions
  • User connection problems
  • Incidents caused by external providers

13. Data protection

Personal data is processed according to the website Privacy Policy.

14. Applicable law

These terms are governed by Spanish law.

15. Online dispute resolution

Consumers may access the European Commission’s Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr/

This document is provided in English for informational purposes. In case of discrepancy, the Spanish version shall prevail.